How do I return my order?

Modified on Wed, 06 Dec 2023 at 12:14 PM

Please go to our Return Center and tell us which item you would like to exchange or return. If you don't want to process your return through our return center, you can also send the order back to 
 

MR. Riegillio
Cruquiuszoom 51
2142EW Cruqiuis
The Netherlands
 

Please include a note that you want to withdraw your order. Please note that this is only possible if you send the parcel back within 14 days after you received it. 
 

If you return a product without using our return center and the order is not sent back within 14 days, your return will not be accepted and returned. Please be advised that we don't offer a free return service, you have to purchase a return label at a courier of your choice yourself.

To be eligible for a full refund, your item must be unused and in the same condition that you received it.
 

 If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a full refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags. If an item can't be refunded we will send you an email about this and keep the item(s) in stock for 14 days. If you don't respond to our email, the item(s) will be destroyed, no refund or resend is possible after that.

 

Do you ship from outside the EU?
 Make sure you follow these steps carefully:


1. Select the option 'RETURN GOODS' on the Custom Declaration form (number CN22 or CN23) 

2. Select the incoterm 'DDP' option on the Commercial Invoice. This means that the sender (you) are responsible for all costs.

Please note that we will refuse any returns/exchanges with VAT & Custom Duties and therefore will be returned to you.


You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item. 


You are liable for the depreciation of the product(s) resulting from the use of the products, which goes beyond what is necessary to determine the nature, characteristikcs and funtionioning of the product(s).


Please note:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You are only liable for the depreciation of the product(s) resulting from the use of the products, which goes beyond what is necessary to determine the nature, characteristics and functioning of the product(s).

 


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